refund and return Policy

RETURN  & REFUND POLICY

Cancellation Policy We have designed our cancellation policy to enable customers to have the most flexibility and convenience in travel. You may cancel your booking with us 6 hour before your scheduled date and time of pickup. 

This may be done using the GO TAXI SERVICES ( aap-ki-apni-taxi) Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24x7 Customer Care Helpline +91-8434143546 /7480877981/ 0651 3582399In your booking confirmation, we indicate that your booking may be cancelled for Free (no cancellation charges apply) if you cancel before a certain date and time. This signifies your "Free Cancellation period"..

 If you choose to cancel a booking, please do so before the end of your "Free Cancellation period". Once your "Free cancellation period" has ended, cancellation charges shall be applicable for the booking.Depending on when you cancel your booking after the end of your "Free cancellation period", your cancellation charges may vary. Our cancellation charges enable us to compensate our taxi operators for their incurred and opportunity costs of holding the vehicle reservation in place for your convenience. 

We try to provide you vehicle and driver information as quickly as the vehicle & driver is allocated to your reservation. However, we request that you only access car & driver information that is made available to you if you are absolutely certain of your travel plans. The "Free cancellation period" for your booking shall end as soon as you have accessed car & driver information on our platform. We do provide you fair warning when you try to access this information; however you agree that you shall be liable for applicable cancellation charges if you cancel the booking after accessing car & driver information for your booking.We provide you complete transparency the applicable cancellation charges and how the applicable cancellation charges vary in the time windows from the time you create your booking order until the start time for your trip. You agree to be be liable to pay the the applicable Cancellation Charges for your booking order in accordance with the details mentioned in your booking order confirmation.If you cancel your booking and if we owe you any balance amount after we deduct all applicable cancellation charges.

Once approved , refunds will be credited back to your bank account within 7-10 bussines days. If you utilized our support facilities for the creation of your booking order, we have included the cost of providing such support as part of your booking order. Upon cancellation of such a booking order, the support facility charges shall not be refunded and instead will be retained by us in addition to any cancellation charges that apply to your booking order.GO TAXI SERVICES ( aap-ki-apni-taxi) strives to have a 100% Fulfillment score. We hope to provide you a car 100% of the times when you book with us. 

If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end. If there is a "Customer No-Show for service" event, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number at the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter we will treat the Booking as cancelled. As stated hereinabove, You shall be liable to pay the entire Booking Amount as Cancellation Charges for such a booking. The onus shall be on the Customer to inform GO TAXI SERVICES ( aap- ki- apni-taxi) at least 24 hours before the time of departure, for any delays or rescheduling of departure time.

 We may not be able to change your departure time as this subject to the availability of the car at such rescheduled time. Refund PolicyIn the event of cancellation of your booking, we shall be issuing you a refund of the entire amount paid to us in advance for the given booking less applicable cancellation charges and any applicable support facility charges. To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking). Optionally, please tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service. 

Refunds  are usually processed within 21 days from the date of request and is limited to the amount paid to us in advance for the given booking. Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above). FORCE MAJEUREGO TAXI SERVICES ( aap-ki-apni-taxi) shall not be liable or responsible for its failure to perform or delay in performance of the service obligations if such failure or delay is attributable to or arises out of any Force Majeure Event."Force Majeure Event" means an event that is not within the reasonable control of the Party whose performance is affected thereby and shall include any of the following events: Acts of God or elements (such as, but not limited to, fire, explosions, drought, tidal waves, flood, frost, earthquake, storm, lightning, hurricane, landslide, tornado, epidemic or pandemic),War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo; Rebellion, revolution, insurrection, violent demonstrations, sabotage, or military or usurped power, or civil war; Riot, commotion, strikes, go slows, lock outs or disorder, breach of peace, civil unrest,  labour  unrest, Acts or threats of terrorism. Action of statutory authorities, unions, local or central governments, civil or military authorities, 

 Telecommunication failure, quarantine or due to any other unforeseeable circumstances beyond the control of GO TAXI SERVICES ( aap-ki-apni-taxi) For the duration of a Force Majeure event, the service obligations of GO TAXI SERVICES ( aap-ki-apni-taxi) will be put on hold. Once the event has ended, the service may recommence. GO TAXI SERVICES ( aap-ki-apni-taxi) shall not be responsible for disruption or cancellation of customer plans due to cancellation or delay in services by GO TAXI SERVICES ( aap-ki-apni-taxi) due to reasons attributable to Force Majeure Events. Our service levels may be degraded while such Force Majeure events shall in effect and we shall in earnest, try to make you aware of how it affects our service